UD 4.5 press release (Network Product)
At 17 JUL 2008 02:11:11PM John Bouley wrote:
Just an FYI. I read the press release for the UD 4.5 and the last statement didn't make sense to me
"The Universal Driver 4.5 is a shippable product due to it's large size."
All I can imagine is boxes in boxes…
At 17 JUL 2008 03:45PM Mike Ruane wrote:
John-
It's too big to email, and the logistics of setting up an FTP per customer for a limited time, error, reloading, etc, are just not feasible.
So, we burn a CD and ship a box.
Besides, our UPS guy was getting lonely.
Mike
At 17 JUL 2008 04:04PM John Bouley wrote:
Never even thought about electronic distribution… time for another coffee.
At 18 JUL 2008 04:30PM Karen Oland wrote:
If only you would actually use UPS…
At 18 JUL 2008 04:37PM Mike Ruane wrote:
We just switched over from FedEx.
We had a lot of bad experiences with them in a very short time, and poor customer service, so we switched.
At 21 JUL 2008 11:13AM Karen Oland wrote:
Hoorah!!! The "fedex ground", of course, was still the old contractors from the prior company, not real fedex trucks or employees. And they continued their old tradition of leaving my orders at random locations that were sometimes near the office and other times not (this in two different locations, over 50 miles apart, over a period of several years). No doubt part of the problem was using a home office - they never cared if they hit the right location and a signature was never required. When they did manage to find the right address (keep in mind, for a while, we had fedex or ups up on a daily basis, so ONLY these guys had trouble with a well marked address), they often tossed it in a location where it might not be found for days. On top of vehicles (on the trunk or top rear of an SUV, not the hood where you would see it to drive off), inside a random vehicle (of which sometimes there were 5 or 6, depending on employees and our personal cars), and my all time favorite (some years ago), when they tossed it just into the fenced yard on the ground (followed by large dog eating entire contents, shredding manuals and licenses across very, very large yard and putting bite marks into all the disks - miraculously, I was able to remove the disks, put into another diskette case and read off the licenses enough to install them and the end-user didn't want the manuals), the only time I would have preferred they pick any number of alternate choices of location, from car to the top of a platform outside the fence that everyone else used.
I just wonder that you didn't have more trouble with them in other states, since that was their modus operandi in this one (and that they haven't gone bankrupt replacing items on insurance, since they often can't even remember where they have left items addressed to us).