Updated a client from 8.0.1 to 9.2.1 (UD 4.6) using windows 7 workstations 64 bit. Client complained about OI crashing regularly.
Listed records from a file using TCL and can see the result on the terminal. Then after the report is complete (I think) then get an error "Oinsight Report Builder" and then OI proceeds to crash. Performing the same function using my laptop (also Windows 7 64 bit) or the terminal server (Windows 2003) there is NO error. List records from a smaller file without errors.
I think it may be a permissions issue on the workstation but don't know where.
Any advice would be much appreciated.
Chris
Here are some questions to help narrow the scope of the problem.
Does the crash message always reference the "OInsight report builder" or is this just the most repeatable crash?
If you use the list statement from the report builder crash can you repeat the crash by running the list statement from the system monitor? At the system monitor run the LIST/SELECT statement using this command::
RUN RLIST "LIST <TABLE NAME AND YOUR STATEMENT HERE>", 1
Do the crash messages indicate a faulting module or the module where the fault occurred?
Did you run ClientSetup.exe on each workstation after the upgrade?
Your suggestion:
RUN RLIST "LIST <TABLE NAME AND YOUR STATEMENT HERE>", 1
did not display a problem.
Running Clientsetup.exe on each work station fixed the crashing.
Many thanks.