Hi, my client is running OI4.1.3 on a Microsoft Server 2003 OS. The users are connnecting via RDP (Remote Desktop Protocol) and their machines are running Windows XP. When they run a report in the OI application requiring a lot of processing the following message apears: "Because of a protocol error, this session will be terminated. Please try connecting to the remote computer again."

Is this an OpenInsight problem or the settings on the RDP client/server. Also should I be running the NT service even though this is a terminal services setup?

Thanks

Sedick,

I don't think I've seen that error before but I would definitely recommend installing the Revelation Service.

Are you using the Terminal Server machine as the application server as well? Generally, we recommend keeping these separate. This will put a lot less load on the Terminal Server which is already being taxed by having to manage multiple connections.

[email protected]

SRP Computer Solutions, Inc.

Hi Don,

The application and terminal services are running from the same server, which does have quite a high load capacity. One of the users is running the RDP client on a powerful Windows 2000 machine, and doesn't have the same problem. May just be a case of upping the RAM and processor on the other user's XP machines and/or comparing the user's RDP client versions and settings. Will also try setting up separate servers to reduce the load and loading the Network service.

Keep you posted

Many Thanks

Sedick

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