Boot Problems OI 7.1.1 on W 2000 (OpenInsight 32-Bit)
At 27 MAY 2005 11:34:56AM Richard Guise wrote:
User has just installed OI 7.1.1 single-user runtime app on local hard disk on PC running W2000. It tested fine here on XP.
He gets message "Cannot find needed objects Primary" then "Open Insight boot up failed".
Similar deployments run fine on XP but my only user running OI on W 2000 PCs is running OI 3.7.5. I therefore suspect missing DLLs or incompatibility specific to combination of OI 7.x (and/or OI 4.x) on (?some) PCs running W 2000.
I see a couple of reports of this back in 1997 but this doesn't look relevant.
Any similar experiences or ideas out there? We'd be very grateful …
At 31 MAY 2005 04:19AM Martyn D Phillips wrote:
Hi Richard,
I think that you might have an issue with your runtime engine. As your account manager I'll call you to help resolve this issue.
Martyn.
At 02 JUN 2005 07:04AM Richard Guise wrote:
Wow!
Martyn phoned me within half an hour of me sending my email latish on Friday afternoon before a public holiday weekend. Not much later I received a new engine he'd got from the US.
That's what I call real support!